08 Mar SAP CRM
SAP CRM´s basic functions:
CRM Internet Sales
CRM Internet Sales component facilitates electronic trade activities. Products and services are supplied to the market through online stores created on the system. The customers use the online catalogues to select products and make configurations, and they can track their orders.
CRM Mobile Sales/Service
This function enables field staff to access any customer information they may need whether or not they are connected to the CRM server. When not directly connected to the CRM server, data exchange is ensures through synchronization with the server.
CRM Customer Interaction Center
CRM Custormer Interaction Center is designed to allow the call center employees to access customer information swiftly. Separate screens are designed for employees with different tasks/roles to enable them to access swiftly and directly the information they need.