06 Mar Support
MBIS projects its experience in SAP implementation consultancy into professional support services and offers you support services for your existing SAP platform throughout Turkey with a “Web Portal” logic on a measurable, continuous, real time and simultaneous basis. The crew of experts dedicated specifically to support services in every module provides inclusive support.
MBIS, with an experience distilled from innumerable projects it has realized since its establishment, offers fast, low-cost, measurable “Support Service Packages” prepared to satisfy specific clients’ needs to help its clients handle momentary problems arising during the utilization of their existing SAP platforms.
The support platform answers all kinds of client demands about applications, application development and system management, with a service quality of global standards.
MBIS helps its clients make efficient use of their SAP investments through its Support Service Packages offering “trackable-measurable” support services. MBIS stands by its clients in solving momentary problems that arise and avoiding interruptions in the work flow, and assures “continuous” and “low-cost” support with support service packages. The web-based “MBIS Support Services Portal” allows clients to monitor the status of the support requests they have filed. The portal allows clients to “prioritize” their requests and can accommodate one or more users depending on the package coverage. The response time and time spent on each request can be monitored in detail. The portal also allows MBIS to measure client satisfaction with online questionnaires and continuously improve service quality according to the results. MBIS Support Services provides clients with tremendous advantages throughout Turkey.